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We have optimized a number of our servers specifically for file-sharing. NordVPN: We do not restrict any BitTorrent or other file-sharing applications on most of our servers. Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why? Do you provide port forwarding services? Are any ports blocked? However, our zero-log policy means that we do not store any information about our users’ online activity – only their email address and basic payment info. NordVPN: If the order or subpoena is issued by a Panamanian court, we would have to provide the information if we had any. What steps would be taken in the event a court orders your company to identify an active or former user of your service? How would your company respond to a court order that requires you to log activity for a user going forward? Have these scenarios ever played out in the past? NordVPN: We operate under Panama’s jurisdiction, where DMCA and similar orders have no legal bearing. In the event you receive a DMCA takedown notice or a non-US equivalent, how are these handled? We use Iterable for correspondence, Zendesk to provide customer support, Google Analytics to monitor website and app data, as well as Crashlytics, Firebase Analytics and Appsflyer to monitor application data.Īll third-party services we use are bound by a contract with us to never use the information of our users for their own purposes and not to disclose the information to any third parties unrelated to the service.ĥ. NordVPN: NordVPN uses third-party data processors for emailing services and to collect basic website and app analytics. Google Apps), analytics, or support tools ( e.g Live support, Zendesk) that hold information provided by users? Do you use any external email providers (e.g. Apart from that, we do not use any other tools.Ĥ. We also have developed and implemented an automated tool that limits the maximum number of concurrent connections to six. NordVPN: We are only able to see the server load, which helps us optimize our service and provide the best possible Internet speed to our users.
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What tools are used to monitor and mitigate abuse of your service, including limits on concurrent connections if these are enforced? NordVPN: Tefincom S.A., operated under the jurisdiction of Panama.ģ. What is the name under which your company is incorporated, and under which jurisdiction does your company operate? NordVPN: We do not keep any logs nor timestamps that could allow our customers to be identified.Ģ. Do you keep ANY logs which would allow you to match an IP-address and a time stamp to a current or former user of your service? If so, exactly what information do you hold and for how long? Here’s what we asked NordVPN and how the company answered.ġ. This doesn’t cost anything but helps to pay the bills.
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This article is written independently but we include an affiliate link. Here’s the 2019 overview of all VPN providers. We’re not here to pick the best VPN, we just want to give people as much info they need to they can make an informed choice. In addition, we ask whether torrenting is permitted and what the best security settings are. That’s what our yearly review focuses on. What perhaps even more crucial is now a VPN handles your anonymity. The price, for example, and the speed of the various servers. When choosing a VPN there are several factors that are important.